Now that we're a few months in to the growing season, we've compiled a list of frequently asked questions regarding our buying process.
Q: How do I access your catalog of products?
A: Our catalog is linked in our weekly newsletter. We also send out an email on Fridays directly through the Rooted Farmers shopping platform. If you are a member on Rooted, you can also access our catalog directly from your buyer account.
Q: Is there a mobile app for Rooted Farmers?
A: No, but the site does work well on phone browsers. We will keep pestering the folks at Rooted to start working on an app for easier mobile ordering!
Q: I can't see any product when I look on Rooted Farmers!
A: Make sure your fulfillment date is set for the following Wednesday. On a desktop, this information is located in the top right corner of the Rooted website as "Product Availability". On mobile devices, the product availability dates can be found at the top of the screen.
Q: Can you add to an existing order?
A: No, but you are welcome to create a second order for the same fulfillment date.
Q: If you make a second order will we be charged another delivery fee?
A: No, there is only one per location.
Q: Can you order from the Flower Collective if you're not a member?
A: We allow two "guest passes" for buyers who want to give the Collective a try before committing to becoming a member.
Q: Are there any restrictions on delivery?
A: Yes. There is an order minimum of $100 to be eligible for delivery. We deliver within a 50 mile radius of Syracuse. If you are outside of our order radius, but would like to purchase flowers, please contact us so that we can set up a custom delivery rate!
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