As a designer, it's your worst nightmare. You have a large event coming up but the flowers you ordered were lost in the mail or arrived damaged. This is where local flowers can be a huge help! While we hope this never happens to our buyers, we are occasionally able to fulfill emergency orders that don't fit in our usual weekly rhythm.
Here's all the info you need to know about emergency orders!
Q: What constitutes an emergency order?
A: An emergency order is one that is placed outside of our typical ordering window and which requires a separate pick-up or delivery. These orders also usually involve a quick turn around (one day or less).
Q: Are there any fees involved with emergency orders?
A: Yes. There is a 15% fee for these types of orders, as well as a $150 order minimum. Because emergency orders require our growers to make a separate harvest and second trip, this ensures that our growers can be compensated for the extra time spent harvesting and driving their product to our hub, as well as the extra clerical and logistical work behind the scenes.
Q: Do you offer delivery for emergency orders?
A: We offer emergency delivery on a case-by-case basis. Because these orders are placed during our "off hours", we do not already have a delivery driver or property manager on call. If one of our owners or drivers is available, they may be able to deliver. However, most emergency orders must be picked up at our hub.
Q: Where can I place an emergency order?
A: Emergency orders are not able to be placed on Rooted Farmers because they must be approved by the Collective's administrators. In order to inquire about an emergency order, please send an email to the Flower Collective with the subject "Emergency Order" to let us know the date, location, and volume you need. This email address is monitored even during off hours, and we will do our best to find a solution for your emergency request.
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